HDFC Life, a leading life insurer in India, continues to uphold its commitment to policyholders with a consistently high claim settlement ratio.
Life insurance is a long-term commitment, ensuring financial security for loved ones in the policyholder’s absence. A key measure of a life insurer’s reliability is its ability to settle genuine claims promptly and efficiently. When choosing a life insurer, customers often look at the claim settlement ratio over time to gauge the company’s trustworthiness.
HDFC Life stands out among private life insurers for its performance in this area. In FY24, HDFC Life achieved an overall claim settlement ratio of 99.50%*, disbursing Rs. 1,584 crores for 19,338 policies. This follows high ratios of 98.66% in FY22 and 99.39% in FY23, in retail claims.
*Individual death claim settlement ratio by number of policies as per audited annual statistics for FY24.
To facilitate claim submissions, HDFC Life offers a robust mechanism allowing claimants to request and submit documents through multiple media/touch points and without having to mandatorily visit a branch for such servicing requirements. HDFC Life also educates customers on the importance of full disclosures regarding health and any material information that could impact the claims process. For individual claims older than three years from the policy start date, the company offers same-day settlement, provided all necessary documents are received and no further investigation is required.
Speaking on this, Vibha Padalkar – Managing Director & CEO, HDFC Life said, “Claim settlement is a critical service differentiator for us. Our promise to every policyholder is to settle claims smoothly and efficiently. We are dedicated to providing superior service at every stage of the policy lifecycle, reflecting our commitment to financially securing India.”
Earlier in the year, HDFC Life declared its highest ever bonus of Rs. 3,722 crores on participating plans during its April 2024 board meeting. This bonus is split between policies eligible for maturity benefits or cash bonuses and those payable in the future upon policy maturity, death, or surrender.
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