IndiGo said on Saturday that it is currently experiencing a temporary “system slowdown” across its network, which affected its website and booking system. In an advisory, the airline said customers may face increased wait times, including slower check-ins and longer queues at the airport.
IndiGo experienced a major system outage around 12:30pm, disrupting flight operations and ground services at airports nationwide.
The outage has left many passengers unable to board flights or book tickets, leading to considerable delays and frustration for those stranded at the airports
“We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport,” IndiGo said in the advisory.
“Our airport team is available and fully dedicated to assisting everyone and ensuring a smooth journey. Be assured, we are working diligently to restore stability and normalcy as quickly as possible. We regret the inconvenience caused and appreciate your understanding and patience during this time,” IndiGo added.
How passengers reacted
“@IndiGo6E it’s good to invest in new aircrafts but how about improving the ground services! This is the scene at indigo counters at Bangalore T1 for last one hour. Additional counters are required, disturbing to see old people suffering. @DGCAIndia please notice,” one user, @daks_reaper, posted on X.
IndiGo experienced a major system outage around 12:30pm, disrupting flight operations and ground services at airports nationwide.
The outage has left many passengers unable to board flights or book tickets, leading to considerable delays and frustration for those stranded at the airports
“We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport,” IndiGo said in the advisory.
“Our airport team is available and fully dedicated to assisting everyone and ensuring a smooth journey. Be assured, we are working diligently to restore stability and normalcy as quickly as possible. We regret the inconvenience caused and appreciate your understanding and patience during this time,” IndiGo added.
IndiGo operates over 2,000 flights, including international, per day.
How passengers reacted
“@IndiGo6E it’s good to invest in new aircrafts but how about improving the ground services! This is the scene at indigo counters at Bangalore T1 for last one hour. Additional counters are required, disturbing to see old people suffering. @DGCAIndia please notice,” one user, @daks_reaper, posted on X.
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